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Frequently Asked Questions

How can I learn about the offices and rental spaces at Galataport Istanbul?

For more information about the offices and rental spaces at Galataport Istanbul, send an e-mail to kiralama@galataportistanbul.com or contact us at +90 444 52 66

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Whom should I contact to plan an event?

Send an e-mail to etkinlik@galataportistanbul.com for all your event suggestions and offers.

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What should I do if I lose my belongings at Galataport Istanbul?

You can contact our call center line at 444 5266 or send an e-mail to info@galataportistanbul.com to track your belongings lost at Galataport Istanbul.

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Are there any places of worship?

Galataport Istanbul is surrounded by various historical mosques, synagogues and churches open to guests of all faiths. There is also a masjid on site.

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Is there a baby care room?

Galataport Istanbul has spacious and hygienic baby care rooms where parents can safely take care of their babies.

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Is there a cinema at Galataport Istanbul?

We do not have a cinema at Galataport Istanbul, but you can get updates on special film screenings and outdoor film events on our mobile application and website.

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What services does Galataport Istanbul offer?

Galataport Istanbul offers free Wi-Fi and navigation services. You can learn more about services of dry cleaning, flight and hotel bookings, travel planning, walking tours, guided and self-guided tours and car rentals on our website and Information & Guest Service desks.

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How do I get to the cruise ship terminal from the Galataport Istanbul port?

The entrance to the terminal is located in Block D. Visit our website or contact us at 4445266 for more information.

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Can I bring my pet with me to Galataport Istanbul?

Our furry friends are always welcome at Galataport Istanbul. For the comfort of all guests, we ask that you carry your pet in your arms or in a carrying bag while you are indoors, and walk your pet on a leash while outdoors. 

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How can I learn more about things to do at Galataport Istanbul?

You can create your own itinerary and learn about the historical buildings, festivals and events at Galataport Istanbul by following our social media accounts, mobile app and website, or by visiting our Connect points in front of the Clock Tower Square and Block G. Click to follow us on Instagram. Click to download the mobile app.

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Why should I download the Galataport Istanbul Mobile App?

Galataport Istanbul Mobile App offers various features for you to experience Galataport Istanbul to the fullest, including brand offers exclusive to Galataport Istanbul, collaborations, navigation, fast and free Wi-Fi. Click to download our mobile app.


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Do you have a map/app showing the locations and offers of shops and restaurants?

You can find out the locations of stores and restaurants and learn about their special offers, advantages and exclusive deals on the Galataport Istanbul Mobile App. Click to download our mobile app.


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Do you organize events for children?

Galataport Istanbul is a breathing, healthy and safe neighborhood that can be enjoyed by everyone who value their quality of life, and a location where families can spend the whole day with their children and attend art & culture and gastronomy events. You can get updates on our events for children on our website, mobile app and social media accounts.

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How can I get updates on events?

You can follow our website and social media accounts, subscribe to our e-bulletin on our website or download our mobile app for updates on the events at Galataport Istanbul. Click to download the mobile app.

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Does Galataport Istanbul offer parking and valet service?

With its 2,400-car capacity, the parking garage will be the part of Galataport Istanbul where you will spend the least amount of time.  The parking garage is open 24 hours. It is accessible via the entrances in Fındıklı and Karaköy. The paid parking garage is open 24 hours and free of charge up to 30 minutes. You can pay by credit card from the kiosks located in blocks D-E-F-K2-L5-J3-N3 on the ground floor. Also with the submission of 500 TL and more shopping bill, parking is free up to 2 hours. It is accessible via the entrances in Fındıklı and Karaköy.  


You can drop your car off at Parker Valet to begin your experience at Galataport Istanbul without any delay. You can also benefit from complimentary valet privilege for purchases of 1,500 TL and above with Wings. There are three designated drop-off locations at E Block and G Block on Meclis-i Mebusan Street and in front of Paket Postanesi on Kemankeş Street. Valet service is available between 10:00 and 00:00.



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Is Galataport Istanbul an indoor or outdoor location?

With a neighborhood concept, an architecture harmonized with the historic fabric of Karaköy, alternative means of transport and many other features, Galata Istanbul provides its visitors a "breathing," healthy and safe environment for their arts & culture, shopping, dining and working experience. It recreates a healthy and safe neighborhood that can be enjoyed by everyone who value their quality of life; a location with wide and spacious streets, where you can spend the whole day with your children. Office environments come with similar benefits. Galataport Istanbul offers employees indoor and outdoor cafes and restaurants that follow the rules of social distancing.

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What are the opening and closing hours of Galataport Istanbul?

Galataport Istanbul is open every day from 10:00 to 22:00. Since the working hours of restaurants and cafes may vary, you can check respective opening and closing hours on our mobile app and website. Click to download our mobile app.,

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How can I submit my suggestions and complaints about Galataport Istanbul?

You can send us your complaints and suggestions about Galataport Istanbul by sending an e-mail to info@galataportistanbul.com.

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