Frequently Asked Questions
Frequently Asked Questions
Galataport Istanbul adheres to the measures set by the World Health Organization during the pandemic, and all subsequent national and international measures. By law, our port is subject to the directives and regulations of the Directorate General of Border and Coastal Health. All cruise passengers are required to provide the results of a PCR test performed no earlier than 72 hours beforehand as requested by the Directorate General of Border and Coastal Health. By asking for PCR tests, we ensure compliance with the additional controls and regulations enforced by official authorities. We have also taken and will continue to take all necessary measures to protect the health of all our guests and employees. The wide areas of Galataport Istanbul allow social distancing for all its functions in accordance with the recent conditions. All measures for hygiene practices and social distancing are followed meticulously in line with the warnings and instructions of the authorities. Galataport Istanbul undergoes periodic hygiene inspections. Galataport Istanbul’s office spaces have been built to meet the requirements of social distancing. The low-rise buildings are conveniently accessible by stair. Emergency stairways located at the core of each building’s layout allow employees to reach their offices without close contact. Office spaces are brightly lit with natural light thanks to the glass facade, creating an airy environment that boosts employee motivation. Buildings also have terraces that provide employees access to open air. The sufficient number of glass, balcony and terrace doors in each office area allow for the office environments to be regularly ventilated. The central ventilation system is equipped with heat recovery devices and offers 100% fresh air. The building automation system allows for the ventilation system to be operated before and after working hours. The materials used in office entrances include stainless-steel for ease of cleaning.
Galataport Istanbul offers free Wi-Fi and navigation services. You can learn more about services of dry cleaning, flight and hotel bookings, travel planning, walking tours, guided and self-guided tours and car rentals on our website and Information & Guest Service desks.
You can create your own itinerary and learn about the historical buildings, festivals and events at Galataport Istanbul by following our social media accounts, mobile app and website, or by visiting our Connect points in front of the Museum Square and Block O2. Click to follow us on Instagram. Click to download the mobile app.
Galataport Istanbul Mobile App offers various features for you to experience Galataport Istanbul to the fullest, including brand offers exclusive to Galataport Istanbul, collaborations, navigation, fast and free Wi-Fi, and the "find my parked car" feature. Click to download our mobile app.
Galataport Istanbul is a breathing, healthy and safe neighborhood that can be enjoyed by everyone who value their quality of life, and a location where families can spend the whole day with their children and attend art & culture and gastronomy events. You can get updates on our events for children on our website, mobile app and social media accounts.
With its 2,400-car capacity, the parking garage will be the part of Galataport Istanbul where you will spend the least amount of time. You can use the mobile app’s “Find My Car” function to mark where you parked your car. The parking garage is open 24 hours. It is accessible via the entrances in Fındıklı and Karaköy. The paid parking garage is open 24 hours and free of charge up to 30 minutes. You can pay by credit card from the kiosks located in blocks D-E-F-K2-L5-J3-N3 on the ground floor. Also with the submission of 150 TL and more shopping bill, parking is free up to 2 hours. It is accessible via the entrances in Fındıklı and Karaköy.
By calling the valet number provided while handing over your vehicle, you can make sure that your car’s delivery coincides with your departure. Click to download the mobile app.
With a neighborhood concept, an architecture harmonized with the historic fabric of Karaköy, alternative means of transport and many other features, Galata Istanbul provides its visitors a "breathing," healthy and safe environment for their arts & culture, shopping, dining and working experience. It recreates a healthy and safe neighborhood that can be enjoyed by everyone who value their quality of life; a location with wide and spacious streets, where you can spend the whole day with your children. Office environments come with similar benefits. Galataport Istanbul offers employees indoor and outdoor cafes and restaurants that follow the rules of social distancing.
Galataport Istanbul is open every day from 10:00 to 22:00. Since the working hours of restaurants and cafes may vary, you can check respective opening and closing hours on our mobile app and website. Click to download our mobile app.,